If Face ID isn't working on your iPhone or iPad Pro — by Apple Support
beginnerpage
Troubleshooting steps for Face ID: update iOS, check settings, clear anything blocking the camera, restart and reset Face ID if needed.
iPhone
Troubleshooting
8 curated resources, easiest first.
If you can't connect to Wi-Fi on your iPhone or iPad — by Apple Support
beginnerpage
Steps for a device that will not join Wi-Fi, from checking Airplane Mode to resetting network settings as a last resort.
If you see SOS, No Service, or Searching on your iPhone or iPad — by Apple Support
beginnerpage
Explains what the cellular status messages mean and how to fix them by toggling Airplane Mode, restarting, contacting the carrier and updating.
If your iPhone or iPad won't update — by Apple Support
beginnerpage
Covers common reasons an iOS update fails, such as an unsupported model, low storage or a slow download, and how to retry.
Restart an unresponsive iPhone — by Apple Support
beginnerpage
Explains how to force restart an iPhone that will not turn on or is frozen. The button sequence depends on the model.
If Dual SIM with eSIM isn't working on your iPhone — by Apple Support
intermediatepage
Troubleshooting for dual SIM setups with an eSIM, including checking plans and the No Service message on the second line during calls.
If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) — by Apple Support
intermediatepage
General checks and separate fixes for when Personal Hotspot will not share the connection over Wi-Fi or USB.
If you can't update or restore your iPhone or iPod touch — by Apple Support
intermediatepage
Explains how to use recovery mode and a computer to reinstall iOS when a device will not update or start. Restoring erases data, so try updating first.