Troubleshooting

Step-by-step fixes for a frozen phone: force restart, updates, free storage, safe mode and factory reset as last resort.

Basic steps when you cannot reach the internet over Wi-Fi or mobile data.

Troubleshoot Wi-Fi: toggle, restart, test other devices, forget the network and reboot the router.

Fixes for lag and slowness: check network, restart, update, free storage, force stop apps and use safe mode.

How to use safe mode on a Pixel to see whether a downloaded app is causing crashes or slowdowns.

Troubleshooting for Find Hub when a device cannot be located or location will not sync.

Key combination to enter and exit Safe Mode on a Samsung Galaxy and how to remove suspect apps.